VIA Courier respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it. By using our website or our delivery services, you agree to the practices described here.
Information we collect
We collect only the information we need to provide our services:
- Contact details you provide, such as your name, phone number, and email address.
- Pickup and delivery details required to complete a shipment.
- Proof of delivery records, including signatures and delivery photographs.
- Correspondence you send us by phone, email, or through our contact form.
How we use your information
We use your information to schedule and complete deliveries, to communicate with you about your shipments, to respond to your enquiries, and to maintain accurate service records. We do not sell your personal information, and we do not use it for advertising by third parties.
Sharing of information
We share information only where it is necessary to complete a delivery, such as providing a recipient name and address to the assigned driver, or where we are required to do so by law. Any service providers who process information on our behalf are required to protect it to the same standard we do.
Retention
We keep delivery records, including proof of delivery, for as long as reasonably needed to resolve claims, meet legal obligations, and maintain accurate business records. Information that is no longer needed is securely deleted.
Security
We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. Access to personal information is limited to staff who need it to perform their work.
Your rights
You may ask us at any time what personal information we hold about you, request a correction, or ask us to delete information we are not required to keep. To make a request, contact us using the details below.
Contact
Questions about this policy or about your personal information can be sent to info@viacourier.ca or raised by phone at +1 (905)-979-9922.